© 2019 by Lanrose Ltd. 

+44 (0) 7366 599 722 HELLO@LANROSE.CO.UK

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Terms & Conditions

Customer Care

By ordering from Lanrose Ltd you agree to the following Terms & Conditions.

Payment is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed. We reserve the right to cancel any order still awaiting payment on the delivery date. Issuance and receipt of your invoice is taken as confirmation of your order and because we may have had to turn away other clients and start preparations for your order invoices will remain payable in the event of cancellation or postponement.

Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Lanrose Ltd or our couriers. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cupcakes we will do our very best to leave them in a safe place (with a neighbour, receptionist, etc.) but we cannot keep hold of the cupcakes for re-delivery and they will be left at the address you have given us. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that Lanrose Ltd cannot accept any liability for the treatment of your order or mishandling once a delivery has been made and the package/s signed for.

All our cakes and cupcakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt. Lanrose Ltd will not accept liability for any complaints made after this time.

We reserve the right to use photographs of orders we prepare on our website, blog, Instagram and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

 

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Telephone and online orders cancelled 7 days or more before the delivery date will receive a full refund on the order total; those cancelled within 3-6 days of delivery will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at Lanrose Ltd's discretion).

Customers who have booked and received an invoice from Lanrose Ltd are entitled to a full refund on the order total for cancellations made 28 days or more in advance of the order date and a 50% refund for orders cancelled within 7-27 days of the order date. Orders cancelled within 7 days of delivery will not be entitled to a refund (although refunds and credit notes may still be given at Lanrose Ltd's discretion).

 

Balance Due

Balance of payment is due via bank deposit or Paypal no later than two weeks prior to the delivery date.  A reminder will be sent if the balance is not received at this time. Failure to pay following the reminder may result in the order being cancelled and the deposit being retained as compensation for ingredients and equipment purchased.

 

Allergens

Please discuss with us if any of your guests have special dietary requirements. Cakes can contain allergens such as gluten, wheat, dairy, eggs nuts etc. Please be aware that although these ingredients can be removed from the cakes, products are made in a kitchen where allergens are used and as such we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive. Lanrose Ltd cannot be held liable for any allergic reactions.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL